Overview

Our refund and return policy lasts 15 days. If 15 days have passed since your purchase, we cannot offer you a full refund or exchange (in case of a single item, we cannot offer you an exchange)

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging.

To complete your return, we need a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to inform you that we have received your returned item. We will also notify you if your refund has been approved or rejected.

If your request is accepted, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a few days.

Late or missing refunds

If you have not yet received a refund, first recheck your bank account.

Then contact your credit card company. It may take some time for your refund to be officially posted.

If you have done all of this and still have not received your refund, please contact us at {email address}.

Exchanges (if applicable)

As most of our items are one-of-a-kind, please send us an email: contact@artefact-shop.com (mentioning the order number and the reason) to check if an exchange is possible.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.